Retail Banking

Competition in Nordic Retail Banking

Perceived Barriers of Innovative Banking among Malaysian Retail Banking Customers

This study aims to identify perceptual barriers of Internet banking adoption among Malaysian retail banking customers. The perceptual barrier factors that analyzed were difficulty to operate, hassle to use, unreliable, perceived risk and high connection fees. This study employs a quantitative approach using questionnaire survey at selected banks in Malaysia. The results indicate that there are ...

Return from retail banking and payments

The European banking industry joined forces to achieve a fully integrated market for retail payment services in the euro area: the Single Euro Payments Area (SEPA). Against this background, the present paper examines the fundamental relationship between retail payment business and overall bank performance. Using data from across 27 European markets over the period 2000–2007, we analyse whether ...

return to retail banking and PaymentS

The European banking industry joined forces to achieve a fully integrated market for retail payment services in the euro area: the Single Euro Payments Area (SEPA). Against this background, the present paper examines the fundamental relationship between retail payment business and overall bank performance. Using data from across 27 European markets over the period 2000-07, we analyse whether th...

Priming Retail Banking for the Future

With a tough market and tightening regulatory framework, the outlook for banks in terms of profit generation looks both uncertain and challenging, and executives are being forced to re-evaluate whether their organizations are prepared to meet the road ahead. Based on interviews with more than 250 banks, this paper examines the critical business imperatives for retail banks now in the post-finan...